FAQ – Hoengager

Q1:How do I open the main glass panel to access inside of the Computer Case?

Hoengager Ocean Park Gaming PC Unboxing

Hoengager Panorama Gaming PC

Q2. Why my video card fans are not spinning at all?

This is because it would need to hit over certain temperature threshold to have the GPU/Video Card cooling fans working. When the workload is low, the fans would stay idle to be silent and energy efficient.

Q3. How to enable Secure Boot in BIOS

Press Key "DEL" right after powering on to access BIOS of motherboard
Locate "Secure Boot" under "Security"
Change Secure Boot Mode from："Standard" to "Custom"
Click on "Restore Factory Keys"
"YES" to both questions
Secure Boot status would become "Enable" and "Active"
Exit BIOS and save changes

Q4: Why my Computer will not power on out of the box?

A: Fans are not spinning at all and no RGB lighting

Check the switch to make sure it is: on "I"
Click on the power button
Check the PSU main socket to motherboard in below photo and make sure it fully in socket.
If above all tried, please send text message with photos of step3 to +1-626-670-1733

B: Fans are spinning and RGB lighting is on

Please check if HDMI / DP cable is connected to correct port. If your PC comes with independent/dedicated/stand alone video card, please connect it to the video card instead of motherboard.
Please connect USB Keyboard to the PC and check if it reacts when hitting on number lock or Caps lock
If 2 is no, please send text message to +1-626-670-1733
If 2 is yes, please connect HDMI or other video ports with PC running and see if the monitor can detect devices: the monitor power light or screen would flash when it is plugged
If 4 is no, please send text message with finds out to +1-626-670-1733
If 4 is no, please remove motherboard coin battery and resinstall after 3 minutes
If All above tried and no working, please send text message to or call +1-626-670-1733

Q5. Why my BIOS is in Chinese, how can I change it to English?

Please locate below red circle, left click on it, then you will be given language options where you can find "English"

Q6.My windows needs activation, where can I get the activation code?

Windows is pre-installed and activated, normally you won’t need an activation code, please check your windows activation status. However, due to some reasons, the windows activation status is changed to Not Active unexpectedly. Please send cell phone text message to 626-670-1733 with your order# and above screenshot to request a windows 11 activation code.

Q7. Where can I download the drivers for my motherboard?

For now, please email to: service@hoengager.com to request latest drivers

Q8: Some of the Fans are not spinning, how to fix it?

A: All fans are not spinning and lights are not on

Please remove the metal plate of the PC

Locate the fans hub and the power-in cable, unplug and replug should resolve the issues

B: Some of the fans are not spinning and/or lights are not on Locate above "Fans Hub" and "PWM" cables and sockets are for fan spinning and "ARGB" are for "fans light", please unplug and replug to see if we can resolve the issues

Q9: Why does my computer have user account "HOENGAGER" ?/ How to change account name or set account password?

For prebuilt pc it will default to having the account "HOENGAGER" when install system. It's brand new PC and no password created, you can create a password for the "HOENGAGER" by self, or change the account name and set it directly. Set password: Enter "User Account"--------"Make another Account"--------"Create a password' Change name: Enter "User Account"--------"Change your account name"---------New account name

1. Select "User Account" in Control Panel
2.Change name: please choose"Change your account name"; Set password: please choose "Make another Account"
3.Save your setting

Q10: Why is my computer missing a SSD hard drive?/ Why does the disk capacity in my drive list not match the order?

1.Every computer is strictly checked and matched according to the order. Sometimes, the wires of sata SSD may be loosed in shipping. Please open the back plate of computer for checking if the SSD cable is connected properly.

2.The SSD is connected properly but it doesn’t show up in your drive list. A formatting is needed for the new disk to show up in your drive list. Please initialize the new disk. The following steps show how to initialize a new disk by using Disk Management. If you prefer to use PowerShell, run the Initialize-Disk cmdlet.

(1). Open Disk Management with administrator permissions.

a. In the search box on the taskbar, enter Create and format hard disk partitions.

b. Select and hold (or right-click) Create and format hard disk partitions, and then select Run as administrator > Yes.

If you can't open Disk Management as an administrator, follow these steps:

a.In the search box on the taskbar, enter Computer Management.

b.Select and hold (or right-click) Computer Management, and then select Run as administrator > Yes.

c.After Computer Management opens, go to Storage > Disk Management.

(2). In Disk Management, select and hold (or right-click) the disk you want to initialize, and then select Initialize Disk. If the disk is listed as Offline, first select and hold (or right-click) the disk, and then select Online. Some USB drives can't be initialized. These disks are only formatted and then assigned a drive letter.

(3). In the Initialize Disk dialog box, make sure the correct disk is selected, and then choose OK to accept the default partition style. If you need to change the partition style (GPT or MBR), see Compare partition styles - GPT and MBR.

The disk status briefly changes to Initializing and then to the Online status. If initializing fails for some reason, see A disk's status is Not Initialized or the disk is missing entirely.

(4)Select and hold (or right-click) the unallocated space on the drive, and then select New Simple Volume.

(5)Select Next. Specify the size of the volume, and then select Next again.For the volume size, the common approach is to accept the default size, which uses the whole drive.

(6)Specify the drive letter you want to assign to the volume, and then select Next.

(7)Specify the file system you want to use (usually NTFS), select Next, and then Finish.

Q11: How to fix/adjust my computer if it makes noise?

Firstly, please check if there are wire in the pc was rubbing against fans. In addition, The level of noise also depends on the speed of the fan. Normally, we can adjust the fan speed through the remote. ""S-"---- Fan Slowdown (The noise will be decreased) "S+"---- Fan Speed up (The noise will be increased but it will also accelerate pc cooling)

Q12: How to check my computer specifications?

You can use the System Information tool to view detailed hardware specifications of your PC:

1. Open the Run dialog box: Press the Windows + R keys simultaneously, type msinfo32, and press Enter.

2. View detailed information: The System Information tool will display your PC's comprehensive hardware and software configuration, including motherboard model, BIOS version, graphics card details, and more.

Q13: Why is there a red indicator light flashing on my PC case?

The red light you see is the hard drive activity indicator. It typically flashes when the drive is reading from or writing to data.If the light isn't flashing, it simply means there are no active read/write operations occurring on the drive at that moment.

Q14: When I first power on the PC, but some fan light does not turn on. How to fix it?

Regarding the Fan Light Issue

If this problem has existed since you first turned on the PC, it is likely due to loose internal cables caused by shipping. Please try following the steps below to resolve the problem:

(1) Open the case's back panel.

(2) Locate the fan control hub/box, then check and ensure all RGB cables are firmly connected.

(3) If any PWM/RGB wires have come loose, reattach them securely.